Frequently Asked Questions
What qualifications do your surveyors hold?
Both of our directors hold RICS membership, with our lead surveyor Max also holding a Level 6 Diploma in Residential Surveying.
How do I know which type of survey I need?
The Royal Institution of Chartered Surveyors (RICS) classes a HomeBuyer Report as a Level 2 survey, which is most appropriate for modern homes of conventional construction that are in a reasonable state of repair. For older properties, buildings that require (or have undergone) major alterations or refurbishment, or those built with non-standard methods and materials, a detailed Building Survey (Level 3) is recommended.
If you are unsure which survey is the best fit for your property purchase, you can view our at-a-glance comparison guide here
Do you have sample surveys which I can view?
We have sample surveys of both of Level 2 and Level 3 reports which can be viewed via the links below
Do you use a drone to survey roofs and chimneys?
Whilst our surveyors don’t currently use drones as part of their inspections, they do utilise a 10m camera pole in order to take in depth photographs of any chimneys or roofs at the property. Example photos can be viewed in sections D1 (Chimney Stacks) and D2 (Roof Coverings) in the above sample reports.
Do your prices include VAT?
All of our quoted pricing includes VAT, with no hidden charges.
Where can I view a copy of your complaints handling procedure?
Our consumer complaints handling policy can be viewed here, or our business complaints handling policy here.
As a company we pride ourselves on providing a professional, individual service for each of our clients. If you do feel that there is an issue which you would like us to look into, please don’t hesitate to get in contact either directly with your surveyor or with our admin team who would be more than happy to look into this for you.